Privacy Policy

Seventeen On Cheltenham

Seventeen On Cheltenham is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store and protect your personal information when you visit our website or make a booking with us.

Information we collect

We may collect personal information including your name, email address, phone number, booking details, payment information, and any other information you choose to provide when making an enquiry or reservation.

We also collect limited technical information such as IP address, browser type, and pages visited, which helps us understand how our website is used and improve the guest experience.

How we use your information

We use your information to:

Process and manage bookings
Communicate with you before, during, and after your stay
Provide customer support
Improve our website and services
Meet legal and accounting obligations

We do not sell your personal information.

Sharing your information

Your information may be shared with trusted third parties only where necessary, including:

Booking and property management platforms
Payment providers (such as Stripe)
Analytics and advertising platforms (such as Google Analytics and Meta)

These providers are required to protect your information and use it only for the purposes we authorise.

Cookies and analytics

Our website uses cookies and similar technologies to improve functionality and understand website usage. You can choose to disable cookies through your browser settings, although some features of the site may not function as intended.

Storage and security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Information is stored securely and accessed only when necessary.

Accessing or correcting your information

You have the right to request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below.

Privacy breaches

If a privacy breach occurs that poses a risk of harm, we will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Matt & Jackie

Seventeen On Cheltenham

stay@seventeenoncheltenham.co.nz

Contact Us